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FAQ


Will an adapter be included with my neon light?

Your new LED neon comes with a 4.9 ft transparent cord which plugs into a certified adapter (if you need an adapter for another country, ask when checking out). The adapter has an additional 3-6 ft of cable that plugs into the socket.
 

Do you offer worldwide shipping?

Standard orders take approximately 10 days to be built and delivered. During peak holiday seasons total time may differ.
 

Are the neon lights easy to install?

Our LED Neon signs are mounted on high quality, clear or coloured acrylic boards, .Backboards feature pre-drilled holes for easy wall mounting, and are ready for mounting, right out of the box. Alternativley you can choose to include a stand to stand the neon upright.
 

Do your neon lights come with a warranty?

We offer the latest LED neon flex technology which is both stronger & lighter than glass neon. All of our signs come with a 12-month manufacturer warranty covering faulty items.
 

Do you offer custom neon designs?

All of our neon light signs are custom designed by us, and can be altered to your specifications, size and colours. We can make any neon sign you want, in any fonts and a wide selection of colours.
 

Can I change the settings on the neon lights?

Switch ON/OFF and pick from 10 brightness settings using the remote control. The LED neon lights can be set to flash with adjustable speeds.
 

How powerful are your neon lights?

Our LED neon signs are both economical and ecologically friendly. They have low energy consumption and a 50,000+ hours lifespan. Our LED neons signs come in a range of bright, eye-catching colours. The energy-efficient technology ensures a powerful light that lasts for years.
 

How big can my custom-made neon be?

If your custom order is for a sign larger than 60-78in we may need to split the sign into two lines of text signs. Doing this allows us to stay competitive and deliver the best possible price for you.
If we can provide a cheaper quote by splitting the sign into two lines of text we'll confirm the final design mockup and measurements with you before proceeding with the order.
If you would prefer not to have your sign split into two signs, please let us know at checkout so we can confirm this is possible before we create your sign.
 

What are the backboard options?

Our signs are mounted on a clear, acrylic backboard as standard but we also offer coloured acrylic such as mirrored gold. We offer two standard backing options at no extra cost:
  • For script/cursive fonts - we recommend the cut around / contoured acrylic backing.
  • For simple/block fonts - we recommend the rectangle acrylic backing.

What neon light colours can I choose?

We have a total of 15 colours to choose from. All of these are white when the sign is turned off and coloured when the sign is switched on.
All neon colours are white when not illuminated. If you would like your neon light to retain a colour even when it's turned off we can add a "jacket" for any of the colours so it retains that colour when turned off.
 

Why should I buy neon lights from Flexneon?

All of our LED neon light signs are handmade from LED neon light tubes that are kid-safe and both economical and ecologically friendly! Some great reasons to choose a custom LED sign from us are:
  • Cheap - Send us any like-for-like quote from a competitor and we will beat the price.
  • 12 Months Warranty* - All of our signs come with a 12-month manufacturer warranty* covering faulty items (*indoor use only*).
  • Durable - We offer the latest neon flex technology which is stronger and lighter than vintage style glass neon.
  • Energy Efficient - Our LED neon light signs are both economical and ecologically friendly, with low energy consumption and 50,000+ hours lifespan.
  • Safe - Our bespoke neon signs are made from LED light tubes that do not get hot and contain no breakable glass.
  • Easy to Install - All of the neon light signs come with pre-drilled holes for easy hanging & wall mounting.
  • Low Maintenance - Our signs are very hard-wearing and easy to clean.
  • Lightweight - Our custom designed signs are lightweight and portable, making them perfect as LED neon signs for weddings, events, home or business, or truly unique gift ideas.
  • Full Control - The remote control has an on/off switch and 10 brightness settings. Your neon light sign can be set to flash with adjustable speeds.
 

What design services do you offer?

We are happy to offer a free design service to our customers, providing one or more designs for your approval, at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production we are no longer able to offer a refund.

How much does a custom neon sign cost?

The price for custom LED neon signs start at £59.99. Our handmade LED neon signs and wall decor are affordable and we are very competitive on price! In addition to great prices, our experienced team also offers unparalleled customer support, from the design stage through to delivery and aftercare.